Pricing
No plans and no tiers. Pay for the Devices and people you add, by the month, and buy data when you need more. Every organization starts on the free floor and can stay there for as long as it likes.
Free for 1 user, 3 devices and 3 GB a month. No card required.
Devices
3 of 3 free
Team members
1 of 1 free
Data a month
Extra data
One-time top-ups, used after the monthly allowance: 3 GB €4.99 · 5 GB €7.99 · 10 GB €12.99, each valid 12 months.
- Devices, on the free floor
- €0.00
- Team, on the free floor
- €0.00
- Data
- 3 GB a month
Nothing to pay. Start with no card and add seats when you outgrow the free floor.
Prices are in EUR. The checkout works out any VAT or sales tax from your billing address, shows the total before you pay, and can charge you in your own currency. No card is needed until you buy something.
Data
What counts as data.
Your pool is 3 GB a month plus 1 GB for every Device seat, and it measures what Photon Now relays for you. It is prepaid: nothing charges you automatically, and at zero the features that use it pause until you top up or the month resets.
Draws from your pool
- Remote sessions and tunnels to a Device
- Files delivered to Devices
- Output from Actions and Action Flows
- Health and state reports from your own app
- Alert emails and webhooks
Never counts
- Files, logs and history we store for you
- Presence, keep-alives and the control traffic that keeps Devices online
- Anything a Device downloads from somewhere else
Questions
Common questions.
- Do I need a card to start?
- No. Create your organization and add Devices on the free floor with no card on file. You give one when you first buy seats or data, and nothing is ever charged that you did not buy.
- What happens when my data runs out?
- The features that send data through Photon Now pause until you buy a top-up or the month resets. Your Devices stay connected, nothing is deleted, and nothing is charged automatically.
- Does unused data roll over?
- The monthly allowance does not. A top-up does: it stays in your pool until it is used or it expires, and each package says how long it is valid when you buy it. The month’s allowance is always spent first.
- Can I change my seats later?
- Any time, from the billing screen, with no minimum term. Adding a seat takes effect at once. If you reduce your seats, the Devices and people above the new number are disabled rather than deleted; your data stays, and adding the seats back restores them.
- Can I cancel?
- Yes, online, from the billing screen, at any time. Your seats stay until the end of the period you have paid for. After that your organization is back on the free floor, with everything above it disabled rather than deleted.
- Who charges me, and what about tax?
- Purchases are sold through Link, LLC, a Stripe company. It takes your payment, works out any VAT or sales tax from your billing address, shows you the total before you pay, and emails you the receipt or tax invoice. If you buy for a business, you can give your business details and VAT number at checkout.
- Do I pay for a Device that is offline?
- You pay for the seats you bought, not for how many Devices are online. If you have fewer Devices than seats, reduce the seats from the billing screen.
- Can I get a refund?
- If you buy as a consumer, you have 14 days from the purchase to withdraw for a full refund. Outside that, fees already paid are not refundable, except where the law or the Terms say otherwise.
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